If you are unable to purchase or receive an error message you may have to register your card for online purchases with Visa or Mastercard

Cardholder check - Verified by Visa and Mastercard® SecureCodeTM schemes

Please make sure that you have registered your card for online purchases. Verified by Visa & Mastercard Securecode passwords have been introduced to further safeguard payments over the internet.

Please see the following links for further information;

http://www.visaeurope.com/personal/onlineshopping/main.jsp

http://www.mastercard.com/securecd/welcome.do

Please note the Familyrelatives.com login password is not the same as the Verified by Visa and Mastercard® SecureCodeTM password. If you are concerned about this please contact your bank or check your card issuer's web site for further information about credit card security.

If you are unable to purchase Contact Us