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Frequently Asked Questions - FAQs 

How do I change my email address or personal account details?
You may change your personal details should the need arise by login in to your account (with your registered email address) goto My Account on the menu bar and select one of the links to change your password, email address, personal details including address, telephone number etc. Please make the required changes on the form and press save & update, the system will automatically update your account.

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Browser Privacy settings is a secure site and requires browser cookies to login, purchase units and search, please make sure your browser cookies are enabled.

How to change your browser privacy settings;

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I am unable to register?

I am unable to register?

There are fields and boxes that require completion when registering on the New Registration pages, if these are not completed when pressing the submit button it will return to the Registration page, please look for any red text where an omission may have occurred.

When registering please check tick boxes are complete (where required) as some can be easily overlooked. e.g. the Terms and Conditions.


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Purchase queries

How much does the website cost to use?

For the latest subscription and pay-per-view pricing please see the pricing page which provides details of the site charges.  Cost of records - Image and Search results

You may purchase a subscription or units using a credit or debit card. We currently accept credit cards including Visa, Mastercard and Visa Electron, Solo, Maestro and JCB debit cards. Currently we do not accept American Express.

Credit debit cards accepted on

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Cardholder check

If you are unable to purchase or receive an error message you may have to register your card for online purchases with Visa or Mastercard

Cardholder check - Verified by Visa and Mastercard® SecureCodeTM schemes

Please make sure that you have registered your card for online purchases. Verified by Visa & Mastercard Securecode passwords have been introduced to further safeguard payments over the internet.

Please see the following links for further information;

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Unit queries

Where can I find my Unit balance?

If you want to find out how many units you have remaining in your account go to My Account at the top of the page you will see your Membership type: Units and the Account Balance with the number of units remaining.

If you require additional units go to the "Subscribe" page and make your selection.

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Report error

Should you come across broken links, image, transcription or indexing errors on the website please report them to us.

Please copy and paste the link into the Contact us form.

We aim to correct the errors in the database and provide a more accurate website.

Please use Contact us to report an error

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Told to Subscribe yet have done so

I am told to subscribe when I click on an image yet I have subscribed?

If you have already subscribed you may need to login as this
 occurs when you are either not logged into the website and you are attempting to view chargeable images and records (prior to login in) or your user session has timed out.

If you have been taken to the Subscription sign-up page simply login as you may be attempting to view chargeable images and records without having logged in.

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Links to useful family history sites

Below are a number of links that you may find useful in your research. If you know of a website that may be of interest to other users of this site please let us know using the 'contact us' form. Please note - Disclaimer: is not responsible for the content of external internet sites. For further information please see our terms and conditions. Please contact us if links are no longer working.

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Minimum Site Requirements

In order to use the website we recommend that your computer's minimum system requirements should be:

 - Windows 98, NT, 2000, ME, XP or later
 - 20 MB available hard disk space
 - 64 MB of RAM
 - Internet Explorer 5.5 or later
 - Mozilla 1.7 or later-based browser
 - Mouse or other pointing device
 - Flash 11 or later

Should the webpages not render or appear completely we recommend you use the latest Internet Browser version available

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Beta Version

New Website in Beta

Why Beta? Well because we think that we can always improve, from the quality and range of the historical records to your experience and interaction on our website with our emphasis on ease of use and lower cost.

We have many changes to come on over the next few months from Calendar’s to Photo Albums, to Family Tree software, to Family & Friend inclusion and we would love your feedback and interaction.