Privacy Policy

1.            Introduction

Your right to privacy is important to you and is a priority to us at Familyrelatives. We are committed to the protection of your privacy.

  • We do not sell information about you.
  • We do not share your information with anyone else for their marketing purposes
  • We use your personal information only to help maintain the relationship you have with us.

To access our website we ask you to supply your name, address, contact number (optional) and email address in order to register and to enable us to provide you with information or respond to your enquiries.

We endeavour to make our terms and conditions, privacy policy adhere to the following principles.

Simplicity:              We aim to use easy to understand language to describe our privacy policy and processes to help you make informed choices.

Transparency:      We aim to be transparent about the personal information we collect, why we collect it and how we process it

Control:                  You have control over the Personal Information you provide to us, how it is used, shared, retained and deleted.


2.            Account Creation and your engagement with Familyrelatives

When you create an account on Familyrelatives it also requires you to agree to the Terms and Conditions and this Privacy Statement by Clicking Continue button on the account creation page.

By clicking on the button to register and continuing you are consenting to Familyrelatives collecting and processing your information as set out and described in this Privacy Statement. 

You can at any time login into your account and delete it or you can request us to delete information you have uploaded into your account, although we have decided that much if not all this data is can be deleted by you, including your account, announcements, family trees, photographs, profiles, and be removed from the mailing list etc.


Our full Privacy Statement is below and we suggest you take the time to read and understand it

3.            What information does Familyrelatives collect from you?

In order to use our website you must be over 18 years old.

When you register on our website, use the website or place an order, we collect information which allows us to process your registration, fulfil your order and send you important service messages.



Use Description

Account Information

When you register on our website we collect

Your name

An email address

A password that you provide us when you create a Familyrelatives account

An address

Credit Card/Payment Information

When you wish to make a purchase on our website you will be asked to enter payment information, such as your credit card number, and your billing address

Profile Information

When you create a user Profile on the website we collect the information that you voluntarily provide. This information may be seen by other website users only if you choose to share it. Please note that other personal details that you provide in your profile (for example, a profile image, your name, age, location, and interests, etc.), will be visible to other website users.

User Provided Content

Information you provide about yourself or other living individuals when you voluntarily contribute to the website, or participate in online discussions or community discussions.

For example, you might contribute details (stories, images, announcements or creating a home page) about your or other users’ family trees, annotate content or records.

Please note that information about dead or deceased persons is not considered to be Personal Information under this Privacy Statement

Social Media Information

If you use Facebook to register on our website we collect information from your Facebook profile that you choose to provide to us.

Additional User Information

We collect additional information when you answer email questionnaires or online surveys, the information is limited to the answers you provide to us when you answer such surveys or questionnaires.

Your Communications with Other Users

Communications between users through our features are stored on our system.


4.            What information is collected through your use of the website?

We collect some information from pixels, cookies and similar software which allows us to understand how you arrive on our website, how you use it, navigate around, and how you interact with our emails. This information is used to improve our services and communication to you.

We obtain some information from Google Analytics, Piwik, and where you use Facebook to login. We use your email address and only information which you have previously agreed with Facebook that they can share.

Information category

Use Description

Computer and Mobile Device Information

Information about how you access our Services, including the website you visited before and after Familyrelatives.

The IP address of your computer or internet protocol, the type of device you are using to access our website, so that it can adapt the way it is displayed, mobile device, in addition to other technical information, such as:

  • Your computer operating system,
  • Your web browser.
  • Your mobile device type, device operating system and operating system.
  • The name of your internet service provider or mobile carrier.

Information from Cookies

Cookies and similar technologies as described in our Cookie Policy. Please refer to our cookie policy to learn about our practices and the controls we provide you.

Information shared through social media features

If you choose to interact with social media through our website for example if you “Like,” “Tweet,” “Pin,” or “Follow Us” or “Comment” or links to sites such as Facebook, Twitter, Pinterest, Instagram, and YouTube, we will collect these interactions. However please note that your interactions with these features are governed by the Privacy Statement of the applicable third party company and therefore you should check with them.

Information from your use of the Website and Services

Information about your use of the website, for example when you search, or view records, pages, public family trees, which are viewed or links are clicked on, or when you add people to your tree, etc

We do not collect sensitive information which are also known as special categories of information. Examples include religion, race unless you have specifically and knowingly provided it and thereby have consented to this. Examples are adding it to your profile or to a family tree.


5.            How does Familyrelatives use your Personal Information?

We use your Personal Information to provide, manage, personalize, improve, update and expand our service to you. This includes:

Personal Information (general)

  • Authenticating your access to the website and improving information security.
  • To processing payments for paid for goods or services on the website, to provide you with information about them and to deal with your requests and queries.
  • To manage the website (including your account and customer services),
  • To provide advanced website features and building new and improving existing products and services.
  • We use IP addresses and device identifiers to identify the location of users, to establish the number of visits from different locations, to limit or cap any adverts and to personalise content and emails.
  • To provide personalised communications with you.
  • For analysis and research to improve our services and goods offered as well as to improve search results
  • Where personalised services are provided we may analyse information you supply as well as your activity on our website so that we can offer a more tailored and or relevant service, such as providing insights about your family trees.
  • To carrying out questionnaires and surveys in order to collect additional user information for use in the service to you, so as to aid and facilitate product development and improve the website.
  • Conducting statistical and historical research in order to allocate greater resources to them.
  • To enhance, detect and protect against error, fraud, or other malicious activity on our website.

Service Messages

We use your Personal Information to communicate with you about the Website and services to administer the website. Service messages or website emails include confirmation emails for example for registration, payment as well as emails that provide helpful information about how to use a service or feature when you sign up.

We will also send you a service email to let you know important information about your account or if we make an important change to the website, or to our terms & conditions or something that we think we need to make you aware of.


Examples of Service Messages

  • Confirm Registration on the website
  • Confirm purchases made on the website
  • Confirm change or addition of details, e.g. password, profile name etc.
  • Alert you to expiration of your subscription or units
  • Alert you to potential relatives identified through our family history services (for example, “Hints” about potential ancestors on our database).
  • Alert you to records relating to people in your family tree or to whom you may be related.
  • Inform you of product changes or new products and services;
  • Ask you to participate in testimonials.
  • Provide you with information or request action in response to technical, security, and other operational issues.


Market new products and offers from us.

We use your personal information to update you on new products, offers, and services via email. We will only contact you with your consent. You are entitled to withhold this consent and refrain from receiving such communications by selecting the appropriate option on the web form that collects your details.


Note: You can control and update how we market to you at any time by logging into your account and changing your account preferences as well by using the unsubscribe link in any email you receive. We always provide you with a way of opting out of receiving future marketing messages from us each time we send them to you.


6.            What if I don’t provide some or all of the information requested?


The impact of the services you can use depends on the information you provide or omit and this may affect the following areas:


  • Orders may not be fully processed
  • We won’t be able to respond to queries
  • We won’t be able to contact you regarding issues about your order, or your use of the website or services.
  • We won’t be able to personalise our services to you, i.e. suggest records that may match your search, or provide offers to you based on what you have searched


7.            Legal basis for processing your data?

Where you have given your consent to data processing, your consent provides the legal basis to process your Personal Information. There are a number of grounds we process your data nevertheless you have the right to withdraw consent at any time. It should be noted that your withdrawal of consent to collect and process your Personal Information will not affect the lawfulness of processing your Personal Information based on your consent before you withdrew your consent


We may process your Personal information on the following basis:

Contractual                     we need the information to perform the contract for goods or services that you have either requested or ordered including processing credit card details, name address, payment, delivery etc.

Legal                                  should we be legally required to contact you, for example regarding a purchase, or service.

We may share your Personal Information if we believe it is reasonably necessary to:

  • Comply with valid legal ruling or process (e.g., subpoenas, warrants)
  • Enforce or apply the website Terms and Conditions
  • Protect the security or integrity of the website or services
  • Protect the rights, property, copyright, safety of the website, our employees or other users.


Legitimate interest      We may process your Personal Information on the basis of our legitimate interests. This allows us to manage our relationship with users efficiently and improve the goods and or services we provide. By better understanding how our website is used we can provide a better service - for example we have a legitimate interest in understanding your login history so we can assess your interaction with our Services, in addition it allows us to monitor security, and helps us to keep your account safe

                                            We also have a legitimate interest in developing and improving new and existing features to provide to our users. You can use your Privacy Settings to control certain ways we process your data.  

Consent                           where you have given us consent to market to you.


8.            Sharing your information with third parties

Third-party service providers: Under appropriate agreements, we may use third parties to perform various tasks or services for us and therefore from time to time provide personal information to carry out these tasks or services. Third parties do not decide what is done with your data and may only process it on our behalf in order carry out a specific function and are prohibited from using it for other purposes. 

Service Providers

We use other companies to help us provide the website services to you. As a result, these partner companies will have some of your information in their systems. All our partners are subject to contractual obligations governing data security and confidentiality consistent with this Privacy Statement and applicable laws.

These processing partners include our:

  • Payment Processors e.g. process - We do not keep a record of your credit or debit card details in our systems.
  • Hosting Company/Cloud company
  • Content Delivery Network
  • Customer services via chat facility.
  • Companies that assist us in marketing; analytics, and fraud prevention


We may share your Personal Information if we are required to do so by law or if it is reasonably necessary to:

  • Enforce or apply the our Terms and Conditions;
  • Protect the security or integrity of the website


We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors, providers of card validation services, and credit referencing providers. This is necessary for the performance of the contract. We do not keep a record of your credit or debit card details in our systems. Our payment processors do not decide what is done with your data and only process it on our behalf.

On what basis do we share data:

Where the third party may be located outside the European Economic Area (EEA) we only use providers that give adequate protection of the personal information. In addition we only do this if the country in question is deemed safe for data transfer, the contractual clauses safeguard the data.

Any information you add to your account that is personal to your profile, photos, family tree, announcements, home page and user generated may be seen by other users if you make it publicly viewable. If you share details you do so at your own risk.


9.            Your rights, choices and access to your Personal Information

Under the Data Protection law, subject to certain exceptions, you have a number of rights to your personal data. These are:

Access your Personal Information

Correct or update your Personal Information

Delete your Personal Information

Obtain a copy of certain Personal Information in a portable form

Restrict processing

Withdraw consent

Right to object to Processing


Details and options for accessing this information are listed below:





You can access, update and delete your Personal Information (e.g. your email address, name, address, username, profile information, etc.) which you have provided Familyrelatives at any time in the following sections:

  • Profile,
  • Update Email
  • Change Password,
  • Email Preferences,



If you do not want us to use data about your interests or behaviours to improve our services you may change your settings as described in our Cookie Policy.


Family Tree Information Download

Familyrelatives allows you to download your family tree information in the standard GEDCOM family tree file format in your Family Tree Settings.

Obtaining a copy of your Information

You have the right to receive a copy of the personal information we hold about you although all or most of the information we hold is viewable on your Account, or Profile data. You can do this by contacting us on the website.

Data Portability

The right to data portability gives individuals the right to receive personal data they have provided to us in a structured, format. It also gives them the right to request that a controller transmits this data directly to another controller.


If you do not want us to use data about your interest or behaviour or how you use the website to serve you or improve the website please change your settings as described in our Cookie policy.

Restricting Processing

You have the right in certain circumstances to request that we restrict or suppress the processing of your personal data. When you ask us to restrict processing we are permitted to store your personal data e.g. purchase data, or if required for legal reasons, but we may not use it. Please note that you may not be able to access all areas of your account in future as we will not be able to process data. Please use the contact us to request that we Restrict the processing of your information.


Right to object to Processing

You have the right to request that we cease processing your data for marketing purposes and in limited circumstances such as asking us not to process your data by only automated means or not to analyse your information for targeted content. Please contact us and also change your Cookies for the website which will restrict this.


10.          What are Familyrelatives’ retention practices?

Family history by its very nature is not a single event, but one of research; discovery and can in some cases continue over a long period of time. We believe as a result that our retention policy reflects the ongoing value we offer in our historical records. We review our policies from time to time and believe in giving you the option as to when and how long we retain your data.

Some of the information you provide is necessary to carry out tasks on the website, for example your ability to login and our ability to verify your identity, providing our services or when you purchase on our website.

We will continue to keep this information for as long as you remain a registered user or as long as is reasonably necessary. After this period we may be required to need to retain your information for various reasons for example where we are required by law, if you have made a purchase, or resolve any issues. If your account has been inactive for more than 5 years, we reserve the right to delete any information you have provided to us, including photos, announcements, family tree. We will send an email to the registered address of your account before deleting the information.



Category of Information

Retention Period


Familyrelatives will retain the Personal Information you provide while creating your account until such time as you choose to delete it, or in some cases five years of inactivity.

Family Tree
Home Pages

Because of the of the importance and significance of some information such as announcements, Family Trees, home pages etc, we will retain your data as needed to provide continuous access  Due to the multi-generational significance of family trees.

Usage Information

In some circumstances cases we may decide to retain usage information (eg. visits to sites, period spent on the website etc) in a depersonalized or aggregated form. Once aggregated, this information ceases to be personal and will not be subject to user deletion requests.


11.          Security

We maintain comprehensive security procedures designed to keep your Personal Information secure. We have in place procedures which are designed to prevent unauthorised access to, loss and misuse of your Personal Information. These include physical security, such as a secure data centre, as well as other types of security including but not limited to firewalls, intrusions prevention system, virus checking procedures and measures. We also limit the amount of information we collect from you, for example we do not collect credit card details ourselves and don’t store credit card details as the entire process is handled by the payment processing bank which is subject to Privacy Policies

We use secure server software and encrypt data wherever practicable and we partner with companies that meet and commit to security standards. Although we cannot guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this.

It is also important for you to safeguard against unauthorized access to your Personal Information by maintaining strong passwords and protecting against the unauthorized use of your own computer or device. While we take steps to ensure the security of your information, there is a risk that any information transmitted over the We make great efforts to keep your personal information secure although information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party.


We also recommend that if you use a shared computer or a computer in a public place that you close your browser when you have finished your session.


12.          Changes to the Privacy Policy

We may modify this Privacy Statement at any time. Where possibly we will attempt to inform you of any material changes to this Statement, by emailing you at the registered address provided by you and/or by posting a notice on our websites to provide you the opportunity to review the changes and choose whether to continue using the Service. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy.

13.          Links to third-party websites

Our website contains links to other websites belonging to third parties which are not covered by this privacy policy. Your interactions with these features are governed by the privacy statement of the applicable third party company and therefore please make sure you read the privacy policy for that website.

14.          Sale of the Business

If Familyrelatives or its business is acquired by a third party or we undergo re-organisation or, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. This Privacy Statement will continue to apply to your Personal Information that is transferred to the new entity.

15.          Cookies

Please note we may use "cookies" to identify you when you visit the site in order to provide a more efficient service and to build up a demographic profile, please read our cookie policy.

We collect some information from pixels, cookies and similar software which allows us to understand how you arrive on our website, how you use it, navigate around, and how you interact with our emails, this includes your viewing history, IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on (Behavioural Data). This information is used to improve our services e.g. ascertaining popular historical data and adding more if possible as well as this helps in keeping your informed in terms of our communication with you.

We obtain some information from Google Analytics, Piwik, and where you use Facebook to login we use your email address and only information which you have previously agreed with Facebook that they can share.

16.          Contacting us

If you have any questions regarding privacy please contact us at:

Use our contact us web form:

Email us:

Or write to us at:

Treequest Limited

Ground Floor

15 David Place

St Helier




17.          Right of complaint to the Regulator for Data Protection

The data protection laws in the Jersey are regulated and enforced by the Information Commissioner’s Office  The Commissioner is an independent statutory authority and its mission is to promote respect for the private lives of individuals through ensuring privacy of their personal information.

Any individual has a right to raise a concern with the Commissioner about how their Personal Information is treated. This can be done by contacting them on:

Or send by post to:

The Office of the Information Commissioner
Brunel House
Old Street
St Helier
Jersey JE2 3RG