Cookie Policy

Cookie Policy

You privacy is our top priority and how we use cookies is of paramount importance. In this cookie policy we explain what cookies are, the different types of cookies, how they are used and how you can control your cookies. is owned by Treequest Limited and looking after your Personal Information to ensure that it is safe and secure and that its handling is fair and carried out in a responsible manner is a priority for us. In our Privacy Statement we state that we use cookies and that by continuing to use our website you are agreeing to the use of cookies.

What are Cookies and why we use them?

The majority of websites you visit will use cookies to improve your online experience and we are no different. Essentially, they are small text files, stored in your browser or on your hard drive or device, that allow us to differentiate between you and other visitors.

There are many benefits to this. For example, every time you visit our site we can log you in automatically, and remember your preferences. Plus, we can keep you logged in as you move around the site and give you a personal experience.

Cookies are small text files that are stored in your browser or computer or mobile device that allow us to differentiate you from other visitors to our website. There are many advantages of cookies, such as ensuring that you are not logged out whilst you are using the website, remembering your preferences, and allows us to make the website more efficient, for example by addressing you personally and correctly and storing certain searches that you may come back to at a later date.

Different types of Cookies

Session Cookie

Websites have no memories. Therefore if you were to use the website without a session cookie you would be treated as though you were a completely new visitor. Session cookies enable your website visit to be uninterrupted and without having to login and authenticate each time you move from one page to another page. For example if you performed a search it would ask you to authenticate between searching, seach results, and record view. These cookies are only stored on your device (pc, tablet, phone etc), during you visit to the website, when you close your browser the cookie is delete.

Persistent Cookie

A Persistent cookie helps us remember your information and settings when you visit us in the future. It results in faster, more convenient and efficient access and helps improve the website by letting us know when you return, helps analyse your behaviour and helps in identifying any problems. Apart from authentication it will help in remembering your previous selection of useful website features – for example language selection, theme selection, menu preferences, internal site bookmarks or favourites, amongst many others.

A Persistent cookie has an expiry date at which time they are deleted, unless you delete them first from your browser cache however they are useful as they allows us to improve the website.

Third Party Cookie

Third party cookies are cookies placed by third party

First-party cookies are cookies that belong to Familyrelatives whereas third-party cookies are cookies that another party places on your browsing device through our websites for example Google Analytics. Third-party cookies will be providing a service to Familyrelatives to carry out a function however we cannot control how the third party cookies are used.

How to control cookies using the Browser Controls

Disabling cookies may mean that some websites may not work properly if all the cookies are switched off. For example we may not be able to authenticate your login and if you disable all cookies you will be unable to complete a purchase on our website.

Therefore we suggest that you accept all cookies from our website to ensure that you get all the benefits of our website. Remember, if you change your browser settings to block all cookies which includes essential ones you may not be able to access certain or all of our website.

Browser Controls

Please note that the majority of web browsers automatically accept cookies as this facilitates your use of websites. However you are free to change your browser settings to do the following, however please do read the rest of this Cookie Policy for important information.

You are able to:

  • Delete all cookies;
  • Block all cookies;
  • Allow all cookies;
  • Block third-party cookies;
  • Clear all cookies when you close the browser;
  • Browse the internet in an 'incognito' mode without storing any data.
  • You are able to install plugins and extension depending on the browser you are using to give you extra functionality

For more information and to learn more about cookies please visit

Microsoft Internet Explorer

1. Select from the Menu ‘Tools’ then select ‘Internet Options’

2 Click the ‘Privacy’ tab

3. Click ‘Advanced’

4. Select the appropriate privacy setting


Mozilla Firefox

1. Select Menu

2. Click on ‘Options’

3. Click on ‘Privacy & Security’

4. View ‘Cookies and Security’ and select the appropriate privacy setting on Cookies and site Data.



1. Select Menu 'Preferences'

2. Select 'Privacy'.

3. Select the appropriate Cookie settings


In order to find out which internet browser you have, if you are using a PC select ‘Help’ on your browser bar and selecting 'About'.


If you use an Apple computer click on the Apple menu when the browser is open and select 'About'.

We use cookies for a number of functions, and they fall within certain categoires

What cookies do we use?

We uses cookies for the following purposes


Categories of Use




These are cookies which are essential for the correct functioning of our website. These include the cookies that allow you to log in and keep you logged in as you move around our website. It also keeps you secure when you are on our website during your visit.



Analytics, Performance and Research

These cookies are analytical cookies which are used to monitor the performance of our website, for example, to determine the number of pages viewed, the number of unique users who visited our website, any errors that you might encounter etc. We use it to improve our website and to better personalise our service to you. For example if there is a data set that is of particular interest to many other users then we try to add related data. It also helps remember your preferences and details and for us


Preferences, Features and Services

These are used to remember your preferences on our website, and to provide This cookie helps us to better manage our content and ensure that the content we deliver to you is effective.  These cookies can include tracking pixels, images, tags etc. We also use pixels in our HTML emails to inform us which emails have been opened by recipients and to ascertain whether we are delivering content that is of interest.


The Cookies we use are as follows:


Date of last revision: May 22, 2018